Privacy Policy

Effective Date: 13 July 2026

Lulu Safaris (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.

1. Information We Collect

We may collect the following personal information:

Name and surname
Email address
Telephone number
Country or location
Travel enquiry information
Booking details
Any information you voluntarily submit through our contact forms or email

We may also automatically collect technical information including:

IP address
Browser type
Operating system
Pages visited
Date and time of your visit
Referral website

2. How We Use Your Information

Your information is used to:

Respond to enquiries
Provide safari quotations
Process bookings
Communicate regarding your safari experience
Improve our website and services
Maintain website security
Comply with legal obligations

We will never sell your personal information.

3. Legal Basis for Processing

We process personal information where:

You have given consent.
Processing is necessary to provide our services.
Processing is required by law.
Processing protects our legitimate business interests.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember visitor preferences
Measure website traffic
Improve website performance
Analyse visitor behaviour

You may disable cookies through your browser settings, although some website features may no longer function correctly.

5. Google Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics collects anonymous information such as:

Pages visited
Time spent on pages
Device information
General geographic location

This information does not personally identify you.

6. Contact Forms

When you submit a contact or booking enquiry, the information you provide is used solely for responding to your request and arranging safari bookings.

7. Sharing Information

We do not sell or rent your personal information.

Your information may only be shared with trusted service providers where necessary to:

Process bookings
Provide accommodation
Arrange safari services
Comply with legal requirements

All third parties are expected to protect your information appropriately.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

Although we strive to protect your information, no internet transmission can ever be guaranteed as completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

10. Your Rights Under POPIA

You have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion where legally permitted.
Object to certain processing activities.
Withdraw consent where applicable.
Lodge a complaint with the Information Regulator.

11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

12. Children’s Privacy

Our website is not intended for children under the age of 18 without parental or guardian consent.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be published on this page with an updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Lulu Safaris
Website: https://lulusafaris.co.za/
Email: [email protected]

15. Information Regulator

If you believe your personal information has not been processed in accordance with POPIA, you may contact the Information Regulator (South Africa).

Website: https://www.justice.gov.za/inforeg/
Email: [email protected]